+ Refund Policy

Due to the limited availability of seating and the need to fill classes, refunds are not available. You can, however, reschedule classes or change to a differnt format, at a discounted rate. To do this, you only pay a rescheduling fee (in other words, you won't pay the full price again).

+ Temporary COVID Adjustment

During this difficult period, COVID-19 remains highly impactful. As such, we’ve temporarily suspended Rescheduling Fees for those who are experiencing symptoms, or answer YES to any questions on the COVID Waiver. You may simply change from in person training to Live Online training, for $0.

+ How to Reschedule, Cancel, or Change Training Format

If you need to cancel and/or request to reschedule, please use the form below, email change@purplehs.com, or call us at (443) 949 - 3244.

Please allow 24 hours of submitting a request to reschedule or change format for us to follow up. Within 24 hours, you will receive an email with a link & code. This will allow you to sign up for another class for the amount of the reschedule fee (varies, depending on how far ins advance your request is submitted). The code you receive must be used within 30 days from the date it is given to you.

Want to cancel or reschedule your training?

+ Rescheduling Fees

Reschedule/Change Format Requests Submitted:

• 48 hours or less in advance of the originally scheduled training time will incur a $45 fee.
• 48-96 hours (2-4 days) in advance of the originally scheduled training time will incur a $35 fee.
• 4-7 days in advance of the originally scheduled training time will incur a $25 fee.
• More than 7 days in advance of the originally scheduled training time will incur a $15 fee.

If your reschedule/change request is due to COVID-related reasons, AND you submit your request at least 2 hours in advnace of your training, your fee is $0.

+ COVID Rescheduling Policy

If you have rescheduled due to COVID-related reasons, you may:

• reschedule for Live Onlinetraining, or
• reschedule for In-Person Training at least 21 days after your submitted request OR your originally scheduled training, whichever comes later.